TERM AND CONDITION

REQUIRED DEPOSIT AND BALANCE PAYMENT

A full payment of the total tour price is required upon the confirmation of your booking. Once the payment is received it is perceived that you have read, understood and accepted all our Terms and Conditions.

We are happy to receive the full payment on your credit/debit card. Please note that if you pay by credit/debit card, a 3% service charge will be applied.

PAYMENT METHOD

We accept online payment by credit card with ONEPAY, a secured payment gateway for MasterCard, Visa, and American Express. We will send you secured payment links once you accept this method.

CANCELLATION POLICY

Services are cancelled by the client

In case a tour is cancelled by the client for any reason, the following fees should be paid:

Cancellation made 15 days before check in date: free of charge

Cancellation made from 14 to 04 days before the check in date: 50% of the total service value

Cancellation made 03 days before check in date/ no-show: 100% charge

Services are cancelled by our Hotel

Cancellation will be only made if dramatic problems like natural disasters, epidemics, political problems, etc., may occur. In this case, clients will be refunded the total sum of booked services. Should there be any rising services during that time, clients will pay based on the actual amount.

Cancellation by weather conditions (controlled and informed by local authority)

Without prior notice, the trip could be postponed, shortened or cancelled due to unexpected bad weather, including storm/ typhoon (summer), cyclone, thunder storm, foggy days (winter), monsoon (winter)… Before tours start from Hanoi city: Refund is made in full

REFUND SITUATION

All cancellations must be received in writing, sent to us via email. In case of tour cancellation by bad weather, refund will be made fully or partly based on service that has been delivered to customers before cancellation.

Please note that the refund does not include service fee for payment by credit card or online payment.

No refunds will be made for unused services or no-shows. It is up to 15 days for any refund to appear in your bank account statement.

Refunding the client is done by banking transfer; the party who cancels pays the banking fee.

HOW TO GET AN INSURANCE

Insurance on board is purchased for passengers due to the requirement of Vietnamese law, and it covers only the basic accidents so we strongly recommend you purchase your own insurance before departing for Vietnam and before joining the tour with us.